Jobs in Pickering

Newest first

Within 25 km of Pickering

Added 2 months ago
Account Executive (Entry Level) - Markham, Canada
Quadient
Markham, ON
Added 2 months ago
QC Inspector (Mechanical)
E.S. FOX LIMITED
Pickering, ON
Added 2 months ago
ZI
Technical Support Lead
ZENITH INFOTEK LLC
Markham, ON
- $105,000 to $110,000 CAD / year
Added 2 months ago
HC
Specialist, Fleet
Honda Canada Inc.
Markham, ON
- $64,003 to $76,004 CAD / year
Added 2 months ago
Accounts Receivable Billing Manager
Sentrex Health Solutions
Markham, ON
Added 2 months ago
YI
Software Developer - Internal Automation
YuJa Inc.
Toronto, ON
- $80,000 to $90,000 CAD / year
Added 2 months ago
Senior Temporary Works Inspector
VINCI Construction Grands Projets Canada
Pickering, ON
Added 2 months ago
Senior Director / Site Quality Head - Canada
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Added 2 months ago
Spa Assistant Manager
PBL Magazine
Richmond Hill, ON
Added 2 months ago
Part-Time High School English Teacher/Tutor
Oxford Learning Centres Inc.
Markham, ON
Added 2 months ago
Procurement Specialist
Huawei Canada
Markham, ON
Added 2 months ago
NanoGuard Sales Representative
NanoGuard Solutions Inc
Whitby, ON
Added 2 months ago
Cleaner
Bridgepoint Maintenance
Ajax, ON
Added 2 months ago
Plumber
Bridgepoint Maintenance
Ajax, ON
Added 2 months ago
Handyworker
Bridgepoint Maintenance
Ajax, ON
Added 2 months ago
Electrician
Bridgepoint Maintenance
Ajax, ON
Added 2 months ago
CC
Distillation Tech 1
Cannapiece Corp
Pickering, ON
- $19 to $22 CAD / hour
Added 2 months ago
Retail Sales Associate Part Time
Tailored Brands
Markham, ON
Added 2 months ago
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
Added 2 months ago
Seasonal Service Team Member
Michaels Stores
Whitby, ON
Added 2 months ago
Security Guard- Ajax
Securitas Canada
Ajax, ON
Added 1 month ago
Technical Support Engineer - OT Communications/IEC 61850
GE Vernova
Markham, ON
Added 3 months ago
GAIN Community Team Occupational Therapist (Part-Time)
Senior Persons Living Connected
Toronto, ON
Added 2 months ago
Appliance Repair Technician
Bridgepoint Maintenance
Ajax, ON
Added 2 months ago
HVAC Technician
Bridgepoint Maintenance
Ajax, ON

ZENITH INFOTEK LLC

Technical Support Lead

Markham, ON, L3R 0A1, Canada

$105,000 to $110,000 CAD / year · Full-time

Within 25 km of Pickering · About 13.3 km from the city centre

Apply About employer

Applications open in a new tab.

Job details

Pay: $105,000 to $110,000 CAD / year
Job type: Full-time
Posted: Aug 17, 2026

Original job description

Benefits:

Dental insurance
Health insurance
Vision insurance

We are looking for L1/L2 Production Support experience

Experienced Technical Support Project Manager to lead the AMS tower across distributed support teams covering .NET, Java, SaaS platforms, COBOL, DB2, CICS, SUPRA, VSAM, mainframe technologies. Responsible for service stability, SLA adherence, incident/problem management, stakeholder governance, and continuous improvement.

Key Responsibilities

Lead end-to-end AMS delivery across modern, SaaS, mainframe, application support teams. Manage incident, problem, change, service request, and escalation processes to ensure timely resolution and business continuity. Track SLAs, KPIs, ticket trends, backlog, MTTR, recurring issues, and service availability. Coordinate with onsite, offshore, client, vendor, and internal teams for effective support coverage. Drive governance reviews, operational reporting, RCA, corrective actions, and continuous service improvement. Oversee resource planning, shift coverage, knowledge management, transition, and stabilization activities. Required Skills and Experience 10+ of experience in AMS, application support, technical project management, or delivery management. Experience managing distributed onsite-offshore or multi-location support teams. Strong understanding of ITIL-based incident, problem, change, release, and service level management. Working knowledge of .NET, Java, SaaS applications, COBOL, DB2, CICS, SUPRA, VSAM, mainframe, platforms. Experience with production escalations, bridge calls, RCA preparation, dashboards, and ITSM tools such as ServiceNow, Jira, Azure DevOps, or Remedy. Strong stakeholder management, communication, planning, prioritization, and reporting skills. Preferred Qualifications Bachelor’s degree in Computer Science, IT, Engineering, or related discipline. ITIL certification preferred; PMP, CSM, or equivalent certification is an advantage. Experience in insurance, banking, financial services, or regulated enterprise environments preferred. Exposure to automation, monitoring, observability, modernization, or service improvement initiatives is a plus.

Apply About employer

More about this job

Responsibilities

Lead end-to-end AMS delivery across distributed support teams covering modern and mainframe technologies. Manage incident, problem, and change processes while ensuring SLA adherence and continuous service improvement.

Requirements

Requires over 10 years of experience in application support or technical project management with strong ITIL knowledge. Proficiency in .NET, Java, SaaS, and mainframe technologies is essential, along with experience in distributed team management.

Skills

AMS delivery
Technical project management
Incident management
Problem management
ITIL
Service level management
.NET
Java
SaaS
COBOL
DB2
CICS
SUPRA
VSAM
Mainframe
ServiceNow

Benefits

Dental insurance
Health insurance
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

AMS
Application support
Technical project management
ITIL
Incident management
Problem management
Change management
SLA
KPI
Mainframe
SaaS
.NET
Java
COBOL
DB2
CICS
SUPRA
VSAM
ServiceNow
Jira
Azure DevOps
Remedy
RCA
Stakeholder management
Automation
Observability
Modernization
PMP
CSM
Delivery management

Report this job