Jobs in Pickering

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Within 25 km of Pickering

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360insights

Technical Analyst

Whitby, ON, Canada

$50,000 to $55,000 CAD / year

Within 25 km of Pickering · About 20.9 km from the city centre

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Job details

Pay: $50,000 to $55,000 CAD / year
Posted: Sep 18, 2026

Original job description

About the role

The Technical Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience.

This is an existing vacancy.

In addition to salary, we offer an annual corporate bonus, stock options, and a comprehensive benefits programme.

What you'll do

Investigate, troubleshoot and coordinate the resolution of application issues for internal and external users.
Manage support incidents and service requests, ensuring timely communication and resolution.
Partner with clients to understand business requirements and recommend effective solutions.
Document requirements, project plans and application enhancements.
Ensure system updates and changes follow established incident management processes.
Identify opportunities to improve applications, workflows and user experiences.
Analyse data and prepare reports to support client and business needs.
Collaborate with cross-functional teams to deliver successful project outcomes.
Provide ongoing support, training and guidance to users as required.

What you'll bring

Technical Skills
Working knowledge of SQL.
Experience troubleshooting software or business applications.
Ability to analyse data and produce meaningful reports.
Understanding of incident management and support processes.
Professional Skills
Strong written and verbal communication skills.
Excellent attention to detail and accuracy.
Strong customer service orientation and commitment to follow-through.
Ability to manage competing priorities and work effectively in a fast-paced environment.
Strong interpersonal and relationship-building skills.
Collaborative mindset with the ability to work independently when required.

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More about this job

Responsibilities

The Technical Analyst investigates, troubleshoots, and coordinates the resolution of application issues for internal and external users. They also partner with clients to identify business needs, document requirements, and improve system performance and workflows.

Requirements

Candidates must have a working knowledge of SQL and experience in troubleshooting software or business applications. Strong communication, analytical, and customer service skills are essential for this role.

Skills

SQL
Software troubleshooting
Data analysis
Incident management
Support processes
Written communication
Verbal communication
Attention to detail
Customer service
Relationship building
Project coordination
Reporting
Training
Workflow improvement

Benefits

Annual corporate bonus
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
SQL
Troubleshooting
Application support
Incident management
Service requests
Business requirements
Project plans
System updates
Data analysis
Reporting
Workflow optimization
User experience
Cross-functional collaboration
Training
Customer service
Communication skills
Relationship management

Report this job

Newest first

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