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Within 25 km of Pickering

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Geekplus America Inc

System Technical Support L1

Markham, ON, L3T 7X8, Canada

Full-time

Within 25 km of Pickering · About 20.8 km from the city centre

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Job details

Job type: Full-time
Posted: May 22, 2026

Original job description

Role: System Technical Support L1

Location: Ontario, Canada

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.

Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

Job Requirements:

Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team
Be responsible for Geek+ System and customers while providing quick responses and solutions
Record all events in SS ticket system
Be able to prioritize events and escalate issues according to the impact and severity
Assist Technical L2 Support in PROD issues
Assist Hardware Support and other teams in PROD issues.
Document and maintain system knowledge for internal team

Job Qualification:

Computer Science or related major
At least 1 year experience in IT support and services, warehousing experience is preferred
Excellent In Database SQL, crystal report experience is preferred
Basic IT knowledge in Linux, network and Database performance
Be patient and be able to analyze situations at customer Sites
Self-driven, customer-focused, striving to achieve customer success

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More about this job

Responsibilities

Provide first-level technical support for Geek+ systems, ensuring quick responses and solutions for customers. Responsibilities include recording events in the ticket system, prioritizing issues, and collaborating with L2 and hardware support teams.

Requirements

Requires a degree in Computer Science or a related field and at least one year of IT support experience. Candidates must be fluent in both English and Mandarin and possess technical skills in SQL, Linux, and networking.

Skills

English Fluency
Mandarin Fluency
SQL
Linux
Network Troubleshooting
Database Performance
Crystal Reports
IT Support
Technical Documentation
Ticket System Management

Visa sponsorship

Not detected in the job text

Keywords

AMR
Autonomous Mobile-Robot
Logistics
Warehouse Management
SQL
Crystal Reports
Linux
Network
Database Performance
IT Support
Technical Support L1
Ticketing System
Supply Chain Management

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