Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.
WHY JOIN OUR TEAM?
At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!
The System Control Centre Dispatcher plays a critical front-line role in ensuring the safe, reliable, and timely delivery of electrical service to customers. The position operates in a 24/7 system control environment and is responsible for receiving, prioritizing, and coordinating customer service and power system events.
The System Control Centre Dispatcher serves as a central point of contact between customers, field resources, System Operators, and internal stakeholders, particularly during outage response, emergency situations, and planned system work.
DUTIES AND RESPONSIBILITIES
- Receive, interpret, prioritize, and log customer service requests, outage notifications, and system events using available applications such as an outage management system (OMS).
- Assign service requests and events to appropriate field resources based on crew competency, availability, and proximity.
- Coordinate work activities in accordance with approved procedures.
- Provide timely and accurate communication updates to customers and internal stakeholders.
- Monitor and update multiple information systems simultaneously, ensuring data accuracy before, during, and after work completion.
- Maintain detailed written and electronic records and dispatch logs.
- Act as a communication hub for field resources reporting hazards, incidents, or accidents.
- Working knowledge of electrical distribution systems, including overhead and underground networks, is an asset.
- Other duties as required may be considered part of these responsibilities.
WHAT YOU NEED TO BE SUCCESSFUL
- Working knowledge of electrical distribution systems, including overhead and underground networks, is an asset.
- Ability to work effectively within multiple platforms such as outage management systems, customer information systems, mobile workforce dispatch systems, radio, and telephone communication platforms.
- Strong multitasking, problem-solving, and decision-making skills in time-sensitive environments.
- Extensive knowledge of SCADA, GIS and OMS packages are considered an asset.
- Proficient in Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.).
- Excellent organizational, communication and verbal skills with a strong commitment to customer service
- Ability to exercise independent judgment and perform all assigned duties with minimal supervision.
MINIMUM REQUIREMENTS
- College diploma or university degree in Electrical Engineering, Business, or a related field, or an equivalent combination of education and experience.
- One to two years of related experience in customer service, dispatch, operations, or utility environment.
- Previous experience dispatching mobile field resources and experience in a utility or power system environment is considered an asset.
- Previous experience with Utility Work Protection Code or Electrical Utility Safety Regulation is considered an asset.
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Union:
Compensation Package: Hourly rate between $33.35 - $42.20, as per our collective agreement with Power Worker's Union (PWU) + Benefits + OMERS Pension Plan
The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs.
Note: This posting is for 1 replacement role and 1 new position.
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Our Commitment to Diversity, Equity, Inclusion and Belonging:
Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.
Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.
We thank all applicants; however, only those to be considered will be contacted.
