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Within 25 km of Pickering

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Financial Debt Recovery Limited (FDR)

Experienced Collections Specialist - Banking & Government

Richmond Hill, ON, Canada

Full-time

Within 25 km of Pickering · About 23.7 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posted: Oct 29, 2026

Original job description

Financial Debt Recovery Limited (FDR) is a Canadian-owned provider of corporate credit and receivable management solutions, specializing in collection services across all placement levels. Established in 1991, FDR operates as an extension of clients’ businesses, offering programs designed to maximize recoveries while preserving positive debtor and customer relationships. The company is recognized as a pioneer in the Canadian receivable management industry, combining the strengths of a contingency collection agency with the commitment of a debt purchaser.

Role Description The Experienced Collections Specialist is a full-time, on-site role based in Richmond Hill, ON. This position is responsible for contacting customers by phone, email, and other approved channels to arrange payment of outstanding accounts and negotiate suitable repayment solutions. The role includes reviewing account histories, validating debtor information, documenting all interactions in the system, and following established policies, regulatory requirements, and client guidelines. The Collections Specialist will collaborate with internal teams to resolve disputes, provide clear and respectful customer service, and escalate complex cases when necessary. Daily activities also involve meeting individual and team collection targets, monitoring account performance, and contributing to continuous process improvement.

Qualifications

Demonstrated skills in Debt Collection with the ability to negotiate payment arrangements and manage overdue accounts effectively.
Strong Communication and Customer Service skills, including clear verbal and written communication and the ability to handle difficult conversations professionally.
Foundational understanding of Finance principles relevant to receivables, credit, and collections, with attention to accuracy and compliance.
Previous experience in collections, call center environments, or receivable management is an asset.
Ability to work in a fast-paced setting, manage multiple accounts, and meet performance targets and deadlines.
Proficiency with computer systems, CRM or collections software, and basic MS Office applications.
High level of integrity, respect for confidentiality, and adherence to regulatory and client requirements.
Secondary school diploma required; post-secondary education in business, finance, or a related field is an advantage.

Join our team as an Experienced Collections Specialist, where your expertise in banking, government, and financial services collections will contribute to our financial success while ensuring professional client service and effective account recovery.

Job Types: Full-time, Permanent

Benefits:

Company events
Dental care
Life insurance
On-site parking
Paid time off
Vision care

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More about this job

Responsibilities

Contact customers through approved channels to recover outstanding balances, negotiate repayment arrangements, review account histories, verify debtor information, and document interactions. Meet collection targets, resolve disputes with internal teams, provide respectful customer service, follow regulatory and client requirements, and escalate complex cases as needed.

Requirements

Requires demonstrated collections and negotiation skills, strong communication and customer service abilities, foundational knowledge of finance and receivables, and the ability to manage multiple accounts while meeting targets. A secondary school diploma is required; post-secondary education in business, finance, or a related field is an advantage, along with computer proficiency and integrity in handling confidential information.

Skills

Debt Collection
Payment Negotiation
Overdue Account Management
Communication
Customer Service
Financial Principles
Receivables Management
Credit
Regulatory Compliance
Dispute Resolution
Account Documentation
Collections Software
CRM Software
Microsoft Office
Confidentiality
Performance Target Management

Benefits

Company Events
Dental Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Debt Collection
Receivables Management
Credit
Financial Services
Banking
Government Collections
Payment Arrangements
Debt Recovery
Account Histories
Debtor Information
Customer Service
Dispute Resolution
Regulatory Compliance
Client Guidelines
Collection Targets
Account Performance
Process Improvement
CRM Software
Collections Software
Microsoft Office
Confidentiality
Call Center
Financial Principles

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