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InsureLine Brokers (Enterprise) Inc

Customer Service Representatives - Personal Lines - RIBO Licensed

Pickering, ON, Canada

Salary: CA$55,000 – CA$75,000/yr · Full-time

Within 25 km of Pickering · About 3.3 km from the city centre

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Job details

Pay: Salary: CA$55,000 – CA$75,000/yr
Job type: Full-time
Apply by: Nov 26, 2026
Posted: Oct 27, 2026

Original job description

InsureLine Brokers (Enterprise) Inc is an independent insurance brokerage that focuses on delivering accessible, personalized insurance solutions to individuals and families. The brokerage partners with a range of insurance providers to offer competitive personal lines products such as home, auto, and tenant insurance. Team members work in a collaborative environment that values integrity, client advocacy, and clear communication. The organization is committed to helping clients understand their coverage options and make informed decisions that protect their assets.

Job title: Personal Lines Customer Service Representative (RIBO)
Company: InsureLine Brokers (Enterprise)
Workplace type: Hybrid
Job location: Pickering, Ontario, Canada
Employment type: Full-time
Salary: CA$55,000 – CA$75,000/yr
Work Experience: Minimum 3 Years as a Licenced Broker
Skills to add: Personal Lines Insurance, Customer Service, Insurance Brokerage, Applied EPIC, Underwriting, Claims Management, Client Retention, Microsoft 365

Description

💼 $55K – $75K + commission | Hybrid possible | Pickering, ON

Skip the commute downtown. InsureLine Brokers is hiring an experienced RIBO-licensed Personal Lines

CSR to join our growing, customer-focused team.

About the role

You’ll manage an assigned book of personal lines clients (home, auto, and related products), acting as their trusted advisor from renewal reviews to claims support. You’ll work closely with underwriters and insurers to deliver the right coverage at the right price.

Key responsibilities

Review and remarket renewals, identify coverage gaps, and recommend solutions
Process changes, endorsements, binders, cancellations, and new business accurately and on time
Guide clients through the claims process
Maintain accurate, compliant client files in EPIC
Grow your book through cross-selling and retention, with commission on growth

What you bring

A RIBO licence in good standing
3+ years of personal lines brokerage experience
Experience with EPIC, ARS, and insurer portals
Solid knowledge of Ontario auto and property underwriting
Strong communication and organizational skills
C.A.I.B. or C.I.P. (completed or in progress) is an asset

Why InsureLine

✔ Competitive base salary plus commission

✔ Hybrid work and a flexible Monday to Friday schedule

✔ Dental and extended health care

✔ Paid time off

✔ RIBO renewal and CE costs covered

✔ Free on-site parking near Pickering Town Centre

✔ A team that values long-term relationships with clients and each other

Ready to apply? Apply and include your RIBO licence number with your resume.

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More about this job

Responsibilities

Manage an assigned book of personal lines clients, reviewing and remarketing renewals, identifying coverage gaps, and processing policy changes, endorsements, binders, cancellations, and new business. Support clients through claims, maintain accurate and compliant EPIC files, and grow the book through cross-selling and retention.

Requirements

Applicants must hold a RIBO licence in good standing and have at least three years of personal lines brokerage experience. Experience with EPIC, ARS, and insurer portals, knowledge of Ontario auto and property underwriting, and strong communication and organizational skills are required; CAIB or CIP completion or progress is an asset.

Skills

Personal Lines Insurance
Customer Service
Insurance Brokerage
Applied EPIC
Underwriting
Claims Management
Client Retention
Microsoft 365
Renewal Reviews
Remarketing
Policy Endorsements
New Business Processing
Cross-Selling
Client Communication
Organizational Skills
Insurer Portals

Benefits

Commission
Hybrid Work
Flexible Monday To Friday Schedule
Dental Care
Extended Health Care
Paid Time Off
RIBO Renewal And Continuing Education Costs Covered
Free On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Customer Service
Insurance Brokerage
RIBO Licence
Applied EPIC
EPIC
ARS
Microsoft 365
Underwriting
Ontario Auto Insurance
Property Insurance
Claims Support
Renewal Reviews
Remarketing
Coverage Gaps
Policy Endorsements
Binders
Cancellations
New Business
Insurer Portals
Client Retention
Cross-Selling
CAIB
CIP
Client Advocacy
Compliant Client Files

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