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Waste Connections of Canada

Customer Service Representative: Waste Hauling Services

Ajax, ON, L1S 7R2, Canada

Full-time

Within 25 km of Pickering · About 10.9 km from the city centre

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Job details

Job type: Full-time
Experience: 2 years of high-volume Customer Service experience in an office environment
Posted: Oct 3, 2026

Original job description

Why Choose Us:

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:

Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

Schedule: Monday to Friday from 8AM to 4:30PM

What We Need From You:

2 years of high-volume Customer Service experience in an office environment
Experience with Microsoft Word, Excel and Outlook
experience in the transportation industry is an asset
Excellent verbal and written communication skills

What You’ll Get From Us:

Competitive Wages: $50k annually + eligibility for quarterly bonuses
Retirement Plan with company match; let us help you save for your future
Benefits; Medical, Dental, Vision
Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Insurance: Life, Short Term/Long Term Disability

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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More about this job

Responsibilities

The representative will manage customer calls, process service orders, and handle billing inquiries while maintaining account information. They will also collaborate with internal teams to resolve service issues and ensure community needs are met safely and efficiently.

Requirements

Candidates must have at least 2 years of high-volume customer service experience in an office setting. Proficiency in Microsoft Office applications and strong communication skills are required for this role.

Skills

Customer service
High-volume call handling
Order processing
Billing inquiry resolution
Account management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Verbal communication
Written communication
Problem solving
Conflict resolution

Benefits

Retirement plan
Medical insurance
Dental insurance
Vision insurance
Employee assistant program
Scholarship opportunities
Employee stock purchase plan
Life insurance
Short term disability
Long term disability
Quarterly bonuses

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Waste Hauling
Solid Waste Collection
Recycling Services
Billing
Account Management
Microsoft Office
Transportation Industry
Communication Skills
Order Processing
Safety Compliance
Community Service

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