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Long & McQuade Musical Instruments

Sales and Rental Associate

Richmond Hill, ON, Canada

Full-time

Within 25 km of Pickering · About 23.7 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posted: Oct 14, 2026

Original job description

Title

Sales and Rental Associate

Department

Keyboards

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

10 Via Renzo Dr

Richmond Hill, ON

Job Description

Help our customers through the selling and renting of musical instruments and gear
Define the individual needs of every customer and match those needs with the right combination of our products and services
Demonstrate recommended products to customers and explain their features and benefits
Answer telephone calls in a timely and professional manner
Follow up on product orders with customers and suppliers
Use our common sense approach with customers to troubleshoot and solve problems
Maintain in-depth and current knowledge of our products, policies and procedures
Attend weekly staff meetings and periodic training sessions
Merchandise store to create an inviting environment for customers to shop
Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

Must be a musician who plays at least one instrument
Must be able to work weekdays, weeknights and weekends
Excellent verbal communication skills
Positive attitude and steady composure
Proven strong work ethic and commitment
High levels of energy and enthusiasm
Ability to lift and carry large boxes
Ability to excel in a fast-paced environment
Ability to recommend solutions in a confident and assertive manner
Good organizational skills and attention to detail
Previous experience in retail or sales is an asset

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More about this job

Responsibilities

Sell and rent musical instruments and gear by identifying customer needs, recommending suitable products and services, and demonstrating product features. Handle customer calls and order follow-ups, troubleshoot issues, maintain product knowledge, merchandise the store, and assist with meetings, training, and store operations.

Requirements

Must play at least one musical instrument and be available on weekdays, weeknights, and weekends. Requires strong communication, a positive and composed attitude, a strong work ethic, energy, organizational skills, attention to detail, and the ability to lift large boxes and work in a fast-paced environment; retail or sales experience is an asset.

Skills

Musical Instrument Proficiency
Sales
Customer Needs Assessment
Product Demonstration
Verbal Communication
Order Follow-Up
Troubleshooting
Product Knowledge
Merchandising
Organization
Attention To Detail
Teamwork
Physical Stamina

Visa sponsorship

Not detected in the job text

Keywords

Musical Instruments
Musical Gear
Sales
Rentals
Retail
Customer Service
Customer Needs Assessment
Product Recommendations
Product Demonstrations
Product Features And Benefits
Telephone Support
Order Follow-Up
Supplier Communication
Troubleshooting
Product Knowledge
Merchandising
Store Maintenance
Warehouse Duties
Staff Meetings
Training

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