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Intelcom

Operations Coordinator

Toronto, ON, Canada

$21.10 - $23.73 · Full-time

Within 25 km of Pickering · About 15.6 km from the city centre

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Job details

Pay: $21.10 - $23.73
Job type: Full-time
Posted: Oct 19, 2026

Original job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Salary Range

$21.10 - $23.73

Core Duties:

Assist in unloading trailers and verify freight against manifests

Scan, sort, and process packages, including defective items and returns

Conduct van audits and support sorting operations

Support and assist shipping, receiving, dispatching, and inventory management

Support and maintenance warehouse systems and ensure operational efficiency.

Process returns and complete required documentation in accordance with SOPs

Handle customer pickups and (front desk assistance to customer)

Resolve delivery issues by following SOPs and coordinating with relevant teams

Escalate special cases to management when needed

Print labels and prepare required documentation

Process broker returns and return-to-clients shipments

Prepare daily reports and maintain accurate records

Perform data entry tasks as needed.

Train and mentor new employees

Collaborate with Operations teams to uphold quality standards

Complete supervisor-assigned tasks as required

Maintain a clean, organized and hazard-free work environment

Comply with all Health & Safety protocols

Provide support for clients and IDCs

Respond to customer inquiries via phone and email

Process customer service email requests

Other duties as assigned

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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More about this job

Responsibilities

Unload and verify freight, scan and sort packages, support shipping, receiving, dispatch, inventory, and warehouse operations, and process returns and customer pickups. Maintain accurate records and reports, resolve customer and delivery issues, support and train colleagues, and follow operational, quality, and safety procedures.

Requirements

The posting does not specify formal education, certifications, or prior experience requirements. The role calls for operational support across package handling, warehouse processes, customer service, documentation, teamwork, and compliance with standard operating and health and safety procedures.

Skills

Package Sorting
Freight Verification
Scanning
Shipping and Receiving
Dispatching
Inventory Management
Warehouse Systems
Returns Processing
Documentation
Customer Service
Issue Resolution
Data Entry
Report Preparation
Employee Training
Health and Safety Compliance
Quality Standards

Benefits

Short- and Medium-Term Growth Opportunities
Comprehensive Group Insurance
Group RRSP Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Last-Mile Logistics
Sorting Stations
Freight Manifests
Package Scanning
Package Sorting
Defective Items
Returns
Van Audits
Shipping
Receiving
Dispatch
Inventory Management
Warehouse Systems
Standard Operating Procedures
Customer Pickups
Delivery Issues
Broker Returns
Return-to-Client Shipments
Daily Reports
Data Entry
Employee Training
Quality Standards
Health and Safety
Customer Inquiries
Email Support

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