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The Home Depot Canada

Lumber Associate Part Time (RICHMOND HILL)

Richmond Hill, ON, Canada

The pay range for this position is between $18.85 - $19.85 · Part-time

Within 25 km of Pickering · About 23.7 km from the city centre

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Job details

Pay: The pay range for this position is between $18.85 - $19.85
Job type: Part-time
Apply by: Nov 15, 2026
Experience: 1 to 2 years Retail or Trade experience an asset
Posted: Oct 16, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales

Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services

Maintains Safety and Security

Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies

Communicates Effectively
Customer Focus

Skills

Interpersonal Skills

Direct Manager/Direct Reports

Department Supervisor

Travel Requirements

No travel requirements

Physical Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

High School Diploma or equivalent

Minimum Years Of Work Experience

1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

Certifications

Other Requirements/Assets

The pay range for this position is between $18.85 - $19.85

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

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More about this job

Responsibilities

Provide friendly, proactive customer service by identifying project needs, recommending suitable products and related services, and guiding customers through their purchases. Maintain product displays and stock, build product knowledge, and follow safety and loss prevention procedures.

Requirements

A high school diploma or equivalent is required, along with 1 to 2 years of experience; retail or trade experience is an asset. The role requires customer service and communication skills, product learning, and the ability to perform physical tasks such as lifting, bending, pushing, and pulling.

Skills

Customer Service
Product Knowledge
Sales
Customer Needs Assessment
Communication
Interpersonal Skills
Active Listening
Problem Solving
Project Guidance
Cross-Department Support
Stock Maintenance
Safety Compliance
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Retail
Lumber
Sales Associate
Customer Service
Product Knowledge
Customer Needs Assessment
Project Guidance
Related Product Recommendations
Special Services
Tool Rental
Pro Desk
Pro Services
GET Model
Greeting
Engaging
Thanking
Stock Maintenance
Product Displays
Safety Policies
Loss Prevention
Warehouse Environment
Retail Experience
Trade Experience

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