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Key Account Manager
Work Location: Markham, ON L3R 6H2, Canada – 5 days onsite
INTERNAL NOTES
Title: Head of Section, Key Account Management – Canada
Posting Title: Key Account Manager
Ideal Start Date: ASAP
Duration of Assignment: 12+ months
Employment Type: C2C
Hours/Days of Week: NORMAL
Culture/Dress Code: Business Casual
Interview Schedule/Availability: 2 phone/video interviews followed by potential onsite
Additional Information Provided by Manager
- Need someone more technical than a traditional relationship manager, but not necessarily a solution architect. The candidate should understand IT service delivery well enough to credibly qualify requests and opportunities, triage issues, engage client IT stakeholders, coordinate the appropriate technical resources, and remove blockers.
- The role is intentionally broad across IT service delivery, application support, infrastructure, cloud, enterprise platforms, and digital business programs. Near-term emphasis is HACC request intake, Connex/local delivery coordination, account governance, and expansion across Canadian CBUs rather than ownership of one specific platform.
- A strong delivery, service-delivery, technology consulting, or customer-success leader can be considered even without a formal account-management title, provided the candidate demonstrates enterprise stakeholder leadership, commercial/account governance, escalation management, and strong customer-facing capability.
- The role will coordinate across HAEA Sales Applications, After Sales, PMO/Delivery, Finance, Procurement, Legal, and U.S. and Korea delivery teams. The candidate should therefore be comfortable operating across North American and Korea time zones as needed.
- Automotive experience is preferred, not required. The core requirement is strong enterprise account management, IT services, technology consulting, customer success, or related client-leadership experience.
- Experience working in a global, matrixed organization or with Korea-based teams would be helpful, but I would not make Korean language a requirement.
- Non-local candidates can be considered if the person is able to meet the onsite requirement.
- The role is intended to be onsite at HACC in Markham 5 days a week.
JOB DESCRIPTION
Seeking a Key Account Management leader in the Canadian market. Based onsite in Toronto, this role will act as the local owner for Canadian client business unit engagement, request intake, escalation management, service coordination, and executive reporting.
The position is more technical than a traditional relationship manager and will operate as a strategic, hands-on account leader who can qualify opportunities, coordinate delivery resources, remove blockers, and establish the operating rhythm required.
What You'll Do
- Be the daily onsite point of contact, capturing needs and acting on them with urgency.
- Run request intake and triage: qualify, prioritise, route and follow through to closure.
- Drive escalations and remove blockers across Sales Applications, After Sales, PMO, Finance, Procurement, Legal and delivery teams.
- Standardise Canadian processes for approvals, budget tracking, PR/PO, accounts receivable, SOW renewals and governance.
- Lead QBRs, MBRs and executive briefings with clear dashboards and action registers.
- Grow the account across business units, moving opportunities to approved SOWs.
- Help design the local delivery model and future team in Canada.
What You Bring
- 10+ years in enterprise account management, IT services, technology consulting or client leadership.
- Solid grasp of IT service delivery: application support, infrastructure, cloud, enterprise platforms or digital programs.
- Proven ability to manage large enterprise stakeholders, multi-workstream delivery, and complex account governance in a matrixed environment.
- Executive-ready reporting and presence; strong commercial judgement.
- Demonstrated experience driving escalations, and aligning cross-functional teams.
- Bachelor's degree in business, IS, engineering or related field, or equivalent experience.
Bonus Points
- Automotive, mobility, connected vehicle, manufacturing or logistics experience.
- Hands-on with SOWs, MSAs, PR/PO, AR, budgeting and forecasting.
- Salesforce, SAP, Power BI, Excel and Microsoft 365.
- Helped launch a new office, entity or account team.
Thanks and Regards,
Mamta Giri | Lead Recruiter | KPG99, INC
Direct: 609-681-2599 | mgiri@kpgtech.com
https://www.linkedin.com/in/mamta-giri-usitrecruiter/
3240 E State St EXT, Hamilton, NJ 08619 | www.kpgtech.com
