Full-time jobs in Pickering, Ontario

Find full-time jobs in Pickering, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Pickering

Added 3 days ago
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Added 3 days ago
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Markham, ON
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Client Experience Specialist
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Markham, ON
Added 3 days ago
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Richmond Hill, ON
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Pickering, ON
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Premier Construction Software

Client Experience Specialist

Markham, ON, Canada

Full-time

Within 25 km of Pickering · About 13.3 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Company Description

Premier Construction Software is a global, AI-powered construction ERP platform that helps growing general contractors and land developers control job costs, cash flow, and risk across every project. The cloud-based solution replaces disconnected accounting, project management, and field tools with a single source of truth for WIP, change orders, and forecasting. Built specifically for multi-project, multi-entity portfolios, Premier offers advanced construction accounting, real-time reporting, and cash-flow forecasting to keep margins on track. Integrated project and field management tools connect RFIs, subcontracts, drawings, and change orders directly to budgets and schedules, while automated billing, approvals, and payroll help teams reduce manual work and speed collections. Role-based dashboards and consolidated reporting support better decision-making for construction finance teams.

Role Description

The Client Experience Specialist is a full-time, hybrid role based in Markham, ON. This role focuses on supporting clients throughout their lifecycle, including, training and ongoing product usage, to ensure a smooth and positive experience with Premier’s ERP platform. Day-to-day responsibilities include responding to client inquiries, troubleshooting issues, and coordinating with internal teams to resolve technical or process-related concerns. The Client Experience Specialist will proactively gather feedback, identify opportunities to improve customer satisfaction, and guide clients on best practices to maximize platform value. The role also involves maintaining accurate records in CRM tools, preparing client-facing documentation, and contributing to continuous improvement of client support processes.

Qualifications

Accounting background or experience is a must

Strong interpersonal skills and ability to build trusting, long-term relationships with clients.
Clear, professional communication skills, including active listening and concise written and verbal communication.
Experience in customer service with a focus on resolving issues and ensuring high customer satisfaction.
Background in customer experience, including gathering feedback and improving processes that impact clients.
Ability to learn and explain cloud-based or SaaS software; experience with ERP or construction technology is an asset.
Comfort working in a hybrid environment, managing time effectively and collaborating with cross-functional teams.
Detail-oriented with strong organizational skills and proficiency with CRM and support ticket systems.
Post-secondary education in business/accounting, communications, or a related field, or equivalent experience.

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More about this job

Responsibilities

Support clients throughout their lifecycle by responding to inquiries, troubleshooting issues, coordinating resolutions, and providing training and guidance on effective use of the ERP platform. Gather client feedback, maintain CRM records and client-facing documentation, and help improve customer satisfaction and support processes.

Requirements

An accounting background or experience is required, along with customer service or customer experience skills and the ability to build trusted client relationships. Candidates should communicate clearly, be organized and detail-oriented, and be comfortable learning and explaining SaaS software; ERP or construction technology experience is an asset.

Skills

Accounting
Client Relationship Building
Customer Service
Issue Resolution
Active Listening
Written Communication
Verbal Communication
Customer Experience
Feedback Gathering
Process Improvement
SaaS Software
ERP Software
CRM Systems
Support Ticket Systems
Organization
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Construction ERP
SaaS
Cloud-Based Software
Construction Accounting
Customer Experience
Client Lifecycle Support
Client Training
Customer Service
Issue Troubleshooting
Client Feedback
Customer Satisfaction
Process Improvement
CRM
Support Ticket Systems
Client Documentation
Cross-Functional Teams
Construction Technology
Job Costing
Cash-Flow Forecasting
Project Management
Change Orders
RFIs
Subcontracts
Drawings
WIP Reporting
Automated Billing
Payroll

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