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Skin Vitality Medical Clinic

CCR

Whitby, ON, Canada

Full-time

Within 25 km of Pickering · About 20.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Job Description

Customer Care Representative - Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team!

Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 14 Locations in Ontario. We have grown 1000% in the last 5 years, opening 4 new locations in 2022. If it’s growth within a company you are looking for, look no further.

Description: The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.

Monday to Sunday: 7:00 AM to 11:00 PM

Must be available for days, evenings and weekends.

Job Responsibilities

Manage inbound phone calls, text, chat, and social media platform queues promptly
Meet booking ratio targets and quality assurance standards
Audit test, phone and chat communication for quality and efficiency
Provide informed product and treatment information to patients
Maintain a high level of professionalism and urgency
Participation in ongoing coaching sessions and professional development training

Skills Required

Ability to type 60 words per minute
Computer and keyboarding skills are required
Multitasking while maintaining performance and personable demeanor
Delivering top-notch customer service
Proficiency in the English language, including strong verbal and written communication
Self-motivation and a positive outlook
Reliability and dependability
Able to handle challenging customer issues

If you are passionate about customer care and eager to grow with a leading company in the aesthetic medical field please submit your CV today. We look forward to welcoming you to our team!

Job Type: Full-time

Ability To Commute/relocate

Whitby, ON: reliably commute or plan to relocate before starting work (required)

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More about this job

Responsibilities

Handle patient inquiries across phone, text, chat, and social media channels, providing timely support and information about products and treatments. Meet booking and quality targets, audit communications, and participate in coaching and professional development.

Requirements

Applicants must be able to type 60 words per minute and have computer and keyboarding skills. Strong English communication, multitasking, customer service, reliability, self-motivation, and the ability to handle challenging customer issues are required.

Skills

Customer Service
Verbal Communication
Written Communication
Typing
Computer Skills
Keyboarding
Multitasking
Time Management
Professionalism
Problem Solving
Reliability
Product Knowledge
Quality Assurance
Phone Support
Live Chat Support
Social Media Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Representative
Patient Support
Inbound Calls
Text Support
Live Chat
Social Media
Booking Targets
Quality Assurance
Communication Audits
Product Information
Treatment Information
Botox
Juvéderm
CoolSculpting
PRP Hair Restoration
Sculptra
EMSculpt
Morpheus 8
Aesthetic Medicine
Medical Clinic
Customer Service
Professional Development
Typing 60 Words Per Minute

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